Remember that a letter of complaint is usually written in a semi-formal style. The main purpose is to deal with a problem situation when other attempts (i.e. phone contacts) have failed to rectify the situation. The complaint letter formalizes a problem situation by putting it into writing and is usually the last resort to try to get a situation resolved.
Effective complaint letters should be:
• Concise - can be understood quickly.
• Authoritative - are well written and professionally presented
• Factual - enable the reader to see immediately the relevant details, dates, requirements
• Constructive - with positive statements, suggesting positive actions - encourage action and quicker decisions.
• Friendly - with a considerate, cooperative and complimentary tone because the reader responds positively to the writer and wants to help.
Go to 'Writing' where you will find PDF documents with general especification and some models to give you ideas as well as the task.
No comments:
Post a Comment